Privacy policy

Effective from 01 June 2022

This Privacy Policy describes how Immersive Holdings Limited and each of its subsidiaries (including Immersive Solutions Limited and Keep Safe Limited) (“we”, “us”, “our”) collect, hold, use and disclose your personal information.

We operate in accordance with the Privacy Act 2020 (“Privacy Act”).

By providing your personal information to us you are deemed to accept the terms of our Privacy Policy.

We may amend this Privacy Policy from time to time, and will notify you of any changes by posting an updated version on our website. It is your responsibility to check this Privacy Policy periodically for changes.


Collection of information

The personal information we may collect includes, but is not limited to:

  • Your name; 
  • Name of company you are employed by;
  • Your contact information (including your mail address and mobile number);
  • Information and data which you provide or which is collected when you sign-up for or use our products, apps and services; and
  • Details from your written communications with us (whether electronic or otherwise).

How we use your information

We (and any third parties as authorized by this Privacy Policy) collect this information and may use it in order to: 

  • Provide our products, apps and services to you and/or your employer;
  • Improve and market our products, apps and services, including to send you news about our products, apps and services or any other information we deem relevant or important to you;
  • Correspond with you, including to consider and respond to any requests or complaints you may make;
  • Aggregate the information with other information or data for research, statistical or analytical purposes;
  • Carry out any specific purpose which we notify you of at the time of collection of the information; and
  • Carry out any other purpose which you have consented to or which is permitted by the Privacy Act.

Methods of collection

We collect personal information about you when you:

  • Contact us; and
  • Sign-up for or use our products, apps and services.

We may also collect personal information which your employer provides to us or which you or your employer uploads to our systems, and by any other means permitted by the Privacy Act.

If you choose not to provide or allow us access to some of your information, you may not be able to use (or fully utilise) some of our products, apps and services. 

Cookies and other monitoring devices

We may collect aggregated information by using cookies. Cookies are unique identification numbers like tags that are placed on the browser of internet users. The cookies do not in themselves identify users personally, but may link back to a database record about them. We may use cookies to track any aspect of our website or other online services.

We may use services such as Google Analytics, which will issue cookies from their own servers and which will be able to track website visitors throughout relevant websites. We do not control how those cookies are issued, or the data that they store.

We may use “web beacons” (electronic images also known as pixel tags or clear GIFs) to recognise a cookie on your computer when you view or act upon a web page, an advertisement that we have placed on a third party web page, or an email or other electronic communication that we have sent. 

We may also use Local Shared Objects, sometimes referred to as “Flash” cookies. Use of Local Shared Objects can help deter, detect and prevent fraud and can support our online services. 

Storage and security of information

We are committed to protecting the security of your personal information, and we take reasonable precautions to protect it from loss, unauthorised or accidental access, disclosure, alteration, destruction, other misuse and actions which prevent us from accessing your information on a temporary or permanent basis (each event being a “privacy breach”).

If your personal information is subject to a privacy breach that is likely to cause you serious harm, we will notify you and the Privacy Commissioner in accordance with our obligations under the Privacy Act.

How Long We Retain Information

We will destroy or de-identify personal information we hold once it is no longer needed for a valid purpose or required to be kept by law.

When we disclose information

We may share the personal information you have provided us with :

  • To our related companies;
  • To our agents, service providers (including our hosting providers and payment processors), partners and any other relevant third parties to the extent necessary to carry out any of the purposes for which we may use your personal information (as outlined above);
  • To any person which we notify you of at the time of collection of the information;
  • To any person with your consent or who we are permitted by the Privacy Act to disclose the information to.

We may also publish, disclose, provide, use, license, sell, distribute, commercialise and exploit aggregated data which incorporates your personal information. However, we will not publish, disclose or provide to any third party any such aggregated data in a form where you are specifically identified and unless we have first taken reasonable steps to ensure that your identify cannot be identified or extracted from the data.

When we disclose your personal information to overseas recipients that are not acting as our agents, we will ensure that the recipients of your personal information are required (either by law or contract) to protect it in a way that overall provides comparable safeguards to those in the Privacy Act. 

Except as set out in this Privacy Policy, or where required or permitted by law, we will not disclose, rent or sell your personal information to any other person or agencies.

Rights of access and correction

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.

If you would like to ask for a copy of your information, or to have it corrected, please set out your request in writing and send it to 

Privacy officer

We take your concerns seriously. If you have any concerns about privacy or the use or collection of your personal information by us, please contact our Privacy Officer at 

Website terms of use

Effective from 01 June 2022

These terms of use (“Terms”) apply to your use of our website (“site”).

By using or accessing our site, you agree to be bound by these Terms. If you do not agree to the Terms, please refrain from using our site.

In these Terms “we”, “us”, or “our” refers to Immersive Holdings Limited and its subsidiaries (including Immersive Solutions Limited and Keep Safe Limited).

We reserve the right to amend these Terms (including by issuing a new or replacement version of these Terms) at any time and in any manner at our sole discretion by posting the amendments or the new or replacement version of these Terms on our site.

You are responsible for regularly reviewing our site for any amendments to these Terms.

  1. Accessing our Site
    1. We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. We will not be liable if for any reason our site is unavailable at any time or for any period. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
    2. We reserve the right to restrict access to areas of our site, or indeed our whole site, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our site.
  2. Intellectual Property Rights
    1. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it, unless otherwise stated. Those works are protected by copyright laws and treaties around the world. All rights are reserved.
    2. You may print off copies, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others to material posted on our site. But you must not, without our consent:
      1. sell, rent or sub-license material from our site; or
      2. reproduce, duplicate, copy, use or otherwise exploit material from our site for a commercial purpose. 
    3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way.
    4. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
  3. Liability and Reliance on Information
    1. Material posted to our site is intended to provide general information about us, our products and services. It is for informational purposes only and is not intended to amount to representations or advice on which reliance can be placed. 
    2. Although efforts are made to ensure material on our site is current, complete and accurate, to the extent permitted by law:
      1. content is provided without any guarantees, conditions or warranties, express or implied; and
      2. we will not be liable for any loss or damage of any kind arising out of, or in connection with, the use of our site by you, including reliance on any information on our site by any visitor to our site, or by anyone who may be informed of any of its contents.
    3. Where our site includes details of our prices, these prices are subject to change at our absolute discretion and without prior notice and, unless expressly stated otherwise, are exclusive of any applicable goods and services tax, value-added tax or other similar tax.
  4. Security
    1. We will not be liable for any loss or damage caused by any technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website it links to.
  5. Linking
    1. Our website may contain links to other websites that are not under our control. We have no responsibility for linked websites, and provide them solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or warranties about their accuracy, content or thoroughness. 
  6. Acceptable Use
    1. You must not:
      1. use our site in any way or take any action that causes, or may cause, damage to the site or impairment of the performance, availability or accessibility of the site;
      2. use our site in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
      3. use our site to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
      4. conduct any systematic or automated data collection activities (including scraping, data mining, data extraction and data harvesting) on or in relation to our site without our express written consent; or
      5. access or otherwise interact with our site using any robot, spider or other automated means.
  7. Privacy
    1. We are committed to respecting your privacy. We will always collect, store, use and disclose personal information in accordance with applicable privacy laws. However, we have also put in place a Privacy Policy to protect personal information you submit or we collect.
  8. Law and Jurisdiction
    1. These Terms shall be governed by and construed in accordance with the laws of New Zealand.  You and we submit to the exclusive jurisdiction of the New Zealand courts in respect of all matters concerning the Terms, provided that we may bring proceedings against you for breach of these Terms in your country of residence or any other relevant country.